Work History
Amazon- Middletown, DE
Area Manager II
April 2021 to December 2022
Managed over 150 hourly associates with 96 direct reports
Drove safety, attrition, and production metrics in a dynamic operating environment
Engaged in associate performance, development, coaching, and conflict resolution
Developed process improvements utilizing Kaizen and 5S Lean principles
Recognized for performance and selected to travel to sister facility to mentor peers
Improved shift cost-performance by 26% to the second most effective in business unit
Interdepartmental cooperation and coordination with support teams
Redesigned process workflow to accommodate changes in operational need
Personally developed three mentees with each achieving positive inclination for greater roles and responsibility
La Hacienda Ranch - Colleyville, TX
Server
April 2013 to January 2016
Focused on personalized selling and demonstrated product knowledge on a routine basis
Maintained a rapid pace through stressful situations by utilizing proper time management
Worked in a team setting giving and receiving constructive feedback quickly and efficiently
Publix - Orlando, FL
Deli Clerk
February 2012 to October 2012
Worked closely with guests in a high stress, fast pace, one-on-one setting
Frequently lifting and carrying boxes weighing 10-30 pounds
Charged with checking the closing procedures being properly followed by five staff members
Tom Thumb - Grapevine, TX
Deli Clerk
March 2010 to September 2011
Scanned and filed multiple product sheets and organized them by date for each shift
Worked with management to meet deadlines for errands that needed to be meet
Supervised the department without management intervention over one to two employees
Albertsons - Euless, TX
Customer Service Representative
From May 2008 to October 2009
Completed tasks independently, coordinating operating procedures with management
Completed money orders, returns/exchanges, rentals, and stock
Scanned and maintained strict day quantity and balance sheets for sales and order requests